1. Our Commitment

Zedma Pty Ltd (ABN 18 122 375 008) respects your privacy. We are committed to handling your personal information responsibly and in compliance with applicable Australian privacy laws. This policy sets out how we collect, use, disclose and safeguard your information when you use our website and services.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of our services, or from trusted third parties. This can include:

• Your name and contact details (email, phone, address)
• Company details and role information
• Login and account credentials you provide
• Usage data such as browser type, device identifiers and interactions with our services
• Preferences, survey responses, or feedback you provide

We do not require sensitive information (e.g. health or religious data). If you choose to share it, we will only handle it with your consent or where required by law.

3. How We Use Your Information

Your information may be used for purposes such as:

• Providing and maintaining our services
• Communicating with you about product updates, support or marketing (where you have not opted out)
• Billing, payments and administration
• Improving our services through analytics and user research
• Complying with legal obligations or resolving disputes

4. Sharing of Information

We may disclose personal information to trusted third parties where reasonably necessary to deliver our services, including:

• IT and cloud hosting providers
• Analytics and marketing platforms
• Professional advisers such as accountants and legal representatives
• Regulators, courts, or law enforcement where required by law

Some providers may store or process data overseas. Where this occurs, we take steps to ensure appropriate protections are in place.

5. Data Security

We implement safeguards including encryption, access controls and monitoring to protect your personal information. While we take reasonable measures, no system is completely secure. You acknowledge that data shared online is provided at your own risk.

6. Cookies & Tracking

We use cookies and similar technologies to recognise users, remember preferences and analyse usage. You can disable cookies in your browser, but this may affect the functionality of our site.

7. Your Rights

You have rights to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of direct marketing by using the unsubscribe link or contacting us
• Withdraw consent to processing where consent was required
• Make a complaint to us or to the relevant privacy regulator

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the date updated at the top of this page.

9. Contact Us

For questions, concerns or complaints about this Privacy Policy, please contact:

Email: notices@batchly.io